bg122 Privacy Policy
This policy clearly explains how your personal information is collected, kept secure, and used on the bg122 platform.
bg122 is committed to providing a safe and trusted online betting and casino experience for players in Bangladesh. Protecting your personal information is our top priority. By reading this policy, you will understand what information we collect, why we collect it, and how it is kept secure.
By using bg122's services, you agree to the terms described in this privacy policy. If you have any objection to any part of this policy, please contact us before using the service.
1 What Information We Collect
bg122 collects only the information necessary to provide you with the best service. The types of information we collect are detailed below.
Personal Identity Information
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport details (where applicable)
Financial Information
- bKash, Nagad, Rocket, Upay numbers (for transactions)
- Partial bank account details
- Deposit and withdrawal history
- Wallet balance records
Usage Information
- Login time and location (IP address)
- Browser type and operating system
- Betting and gaming activity history
- Preferred games and categories
- Session duration
Cookie and Tracking Information
- Preference data collected via cookies
- Website navigation patterns
- Device identifiers
- Referral source
2 Purpose of Data Collection
The information bg122 collects is used only for specific and legitimate purposes. The purposes for which we use your information are detailed below:
Account Management and Verification
We use personal information to verify your identity, create and manage your account, ensure login security, and handle account-related communications.
Financial Transaction Processing
Financial information is used to process deposits and withdrawals, maintain transaction history, and prevent fraud.
Customer Support
Information is used to respond to your questions or complaints, resolve technical issues, and improve overall service quality.
Responsible Gaming
Gaming data is analysed to verify user age (21+), identify patterns of excessive gambling, and recommend limits where necessary.
Platform Improvement and Personalisation
Usage information is analysed to suggest games and offers based on your preferences, improve service quality, and enhance the user experience.
Security and Fraud Prevention
All information is monitored to detect and prevent unauthorised access, account hacking, money laundering, and other fraudulent activity.
3 Data Storage and Security Measures
bg122 implements industry-standard technical and administrative measures to protect your personal information.
3.1 Technical Security
We keep your information secure through the following technical measures:
- Use of end-to-end encryption technology
- Servers hosted in secure data centres
- Regular security audits and vulnerability testing
- Two-Factor Authentication (2FA)
- Automated suspicious activity detection system
- Regular data backup and recovery procedures
3.2 Administrative Security
Our team members follow strict confidentiality policies. Only authorised staff can access your information, and they receive regular data protection training. All data access events are logged and reviewed on a regular basis.
3.3 Data Retention Period
Your information is retained for as long as your account is active. After account closure, certain information may be retained for up to five years for legal requirements and dispute resolution. After that period, data is securely deleted or anonymised.
4 Sharing Information with Third Parties
bg122 never sells your personal information or shares it with any third party without a relevant reason. However, limited information may be shared in the following specific circumstances:
Payment Service Providers
Necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and banks to process deposits and withdrawals.
Identity Verification Services
Specific information may be shared with approved identity verification providers as part of the KYC (Know Your Customer) process.
Legal Obligations
Certain information may be provided in compliance with applicable law, pursuant to a valid order or directive from the authorities.
5 Cookie Policy and Tracking Technologies
The bg122 website uses cookies to improve your browsing experience and ensure the platform functions correctly.
5.1 Types of Cookies
- Essential Cookies: These are necessary for maintaining login sessions, security verification, and the basic operation of the platform.
- Performance Cookies: These analyse which parts of the site are used most and help improve service quality.
- Preference Cookies: These are used to remember your language, layout, and other preferences.
5.2 Cookie Controls
You can manage cookies by changing your browser settings. However, disabling essential cookies may prevent some platform features from working. Contact us for more information.
6 Your Rights
As a user of the bg122 platform, you have various rights over your own information. We respect these rights and provide support to the best of our ability.
Right to Access
You have the right to know what information we hold about you.
Right to Correction
If any of your information is incorrect, you can request that it be corrected.
Right to Deletion
In certain circumstances, you can request that your information be deleted.
Right to Object to Processing
In certain cases, you have the right to object to the processing of your information.
7 Protection of Minors' Information
bg122 is strictly for users aged 21 and over. We do not knowingly collect information from any minor. If we are informed that a minor's information is in our system, we will immediately take steps to delete that information and close the associated account.
If you believe a minor has registered on bg122, please contact us at [email protected].
8 Policy Changes and Updates
bg122 may update or modify this privacy policy from time to time. For any significant changes, we will:
- Update the "Last Updated" date on this page
- Send a notification to your registered email if required
- Display a notice on the platform
- Present a brief summary of the changes made
Continuing to use bg122 after any changes will be taken as your agreement to the updated policy. We therefore recommend that you visit this page regularly.
9 Contact and Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, do not hesitate to contact us. bg122's support team is available 24/7 to assist you.
Direct Support
Our support team is ready to help in both Bengali and English around the clock.
24/7 live chat and email support
Data Protection Requests
For requests to access, correct, or delete your information, write "Privacy Request" in the subject line of your email.
We will respond promptly
For more information or to learn about our other policies, see the links below: